FAQ

3D Pen

 

Q1: How to use Dikale 3d pen?

A1:  Please refer to the user manuals before using.

Q2: Which plastic should I choose? PCL or ABS or PLA?

A2:  Dikale(05A,06A,07A,09B)3d pen are suitable for ABS and PLA filaments,diameter 1.75mm.

       Dikale 03A 3d pen is suitable for PCL filaments,diameter 1.75mm.

Q3: Is the 3d pen safe for kids?

A3: Yes, finger protector protects your fingers from high temperature burns during use;

       The 3d pen will actomatically enter into standby mode without using of 3 minutes.

       Please note that the children need to be accompanied by an adult.

Q4: What's the after-sale policy for 3d pen?

A4: Every customer can apply a free pen nozzle as replacement.

       We guarantee 30 days returned and money back, 1 year warranty, lifetime service.

Q5: How can i get the free 3d drawing stencils ebooks?

A5:  Please contact us via support@dikale.com to get password ,and click here to download file.

 

3D Pen PLA Filaments

 

Q1: Does this work for any 3D pens?

A1:  No, this filament work with the 3d pens which use 1.75mm PLA filament,not include 3Doodler.

Q2: Is the PLA materail safe for children body?

A2:  Compared to ABS, PLA Filament is Non-Toxic and safer to kids. 

Q3: Can I use this in a 3d printer?

A3:  Yes,you can use it in 3d printer. But not enough filament at a time to use in printer.

        Not worth the trouble. Please click here to purchase the pla filaments for 3d printer.

Q4: Does the pla filaments include 3d pen?

A4:  Our pla filaments usually not include 3d pen. But most of our 3d pen come with free pla filaments.

        Please check the product desccription page and pictures to cofirm before place an order.

Q5: What is the best way to store this?

A5:  Avoid to moisture sunlight/UV light, keep your filament stored in a cool dry place, out of sunlight.

Q6: Is there a warranty for after-sale service?

A6:  We guarantee 30 days returned and money back, 1 year warranty, lifetime service.

 

3D Printer PLA Filaments

 

Q1: What temperature should I print dikale pla filament at?

A1:  Usually the print temperature is 190°C -230°C,the platform temperature is 0°C - 50°C.

Q2: Will this fit in most printers (1.75 mm)?

A2:  Yes. Unless you have an ultimaker. Most printers use 1.75mm

Q3: Is the pla filament easy to be tangled?

A3:  No,don't worry that. Our black,white,gray pla filaments are neatly-wound,not easy be tangling.

Q4: How long is the warranty , is there a manaul?

A4:  We guarantee 30 days returned and money back, 1 year warranty, lifetime service.

Q5: How to store the pla filaments?

A5:  Avoid to moisture sunlight/UV light, keep your filament stored in a cool dry place, out of sunlight.

 

Other Products

 

Q1: Are different sized 3d pen nozzles available?

A1: Now we only provide replaced 3d pen nozzles for 05A,07A,09B.

       You can apply a free one if the pen nozzle is bad.

Q2: What are the advantages of silicone mat to use with 3d pen?

A2:  The silicone mat have different patterns,to help beginners create objects more easily.

Q3: What's the led 3d print moon lamp?

A3:  The led lamp shell is 3d printed, like moon surface. It is a great gift to light your night.

Q4: How to conact Dikale service?

A4:  Send email with your problem to suppor@dikale.com, or please click the contact us page to leave your message.

 

Ordering&Shipping&Returns

 

Q1: Where i can place an order for Dikale products?

 A1:  You can only buy on our Idearmarket website and Amazon for now, but more channels will be available in the near future. Please keep an eye on our news updates. For more details,please refet to WHERE TO BUY page.

Q2: Where does Dikale ship to?

A2:  Currently we mainly ship to the contiguous United States, United Kingdom, Germany, France, Spain and Italy.

Q3: What's your returns policy?

A3:  We provide you with a 30 day hassle-free return service. You can return for refund or replacement within the period provided the product is unused, and in original condition. For more details, please refer to return policy page.

Q4: How do i place a bulk order?

A4:  For all orders over 20 units, please contact us via email - support@dikale.com.